Frequently asked questions
Here's everything you need to know about the loyalty program.
What is Antonioli Rewards?
Antonioli Rewards is the exclusive loyalty program that rewards your shopping. You’ll earn points for activities on our site and purchases. You can use them to earn special vouchers, join private sales, and unique experiences reserved only for members.
Who can join?
To become a member of our program, you need to create an account and accept the program’s terms and conditions.
How do I earn points?
You can earn points for all sorts of activities, including following us on Instagram, referring friends, and making purchases. To see all the ways you can earn points, click the Earn Points tab in the menu.
How do I view my point balance?
You will be able to see your points balance on the header of the loyalty page, when you are logged in.
How do I redeem my points?
Select the tab called RedeemPoints. Here you’ll see all the rewards we offer. If you have enough points, you can redeem them for a reward.
Is there a limit to the number of points I can earn?
No. Go ahead and earn as many as you can!
What do the 'approved', 'pending' and 'cancelled' statuses mean?
- Approved: These points can be redeemed on rewards immediately
- Pending: These points are need to be verified before you can redeem them. This typically applies to purchases and referrals
- Cancelled: These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled)
What happens if a friend I refer cancels or returns their order?
Your pending points will become cancelled and will be removed from your account.
Why did my account balance go down?
You, or someone you referred, cancelled or returned a purchase.
Are the vouchers or discount codes cumulative?
Discount codes and vouchers can only be used online at Antonioli.eu and are not cumulative, the user can use the most convenient one to complete the purchase.
I completed an activity or a purchase but didn't earn points!
Points are awarded 15 days after the purchase, provided no return is made. For points obtained through program activity, it can sometimes take a few minutes for us to process your activity and provide your points.
Can I use my points during checkout?
Not directly - please redeem your points for a voucher which can then be applied during checkout.
Will my points expire?
You'll have 12 months from your last purchase before your points expire. Every time you purchase with us, the 12 month timer will reset!
How do I leave the program?
If you no longer wish to earn points, please contact us and ask to be unenrolled. We'll unenroll you and you will lose any points you have accrued.
What happens if I leave and decide to join again?
Just contact us and we'll re-enrol you. However, your point total will begin from zero.
Where can I report a problem or give feedback?
Please use our normal contact details.
What are the terms and conditions?
Click here to access the program’s terms and conditions.
