SHIPPING INFORMATION

ANTONIOLI.EU ships worldwide via DHL Logistics and FedEx. 

DELIVERY TIMES

Orders placed after 12:00 PM (CET) will be processed on the following business day. Orders placed before 12:00 PM will be handled the same day, subject to product availability and payment confirmation. Please note that processing times may vary in the event of unforeseen circumstances or exceptional situations.

Please find below the estimated delivery times (once the parcel has been handed to DHL or FedEx:

DHL Express Premium 12:00PM

Italy Next day before 12:00PM

DHL Express

Italy 1-2 working days

Europe and European Union 2-3 working days

United Kingdom 2-3 working days

Rest of the world 2-3 working days

FedEx Express

European Union 1-2 working days

FedEx Int. Economy / FedEx Economy

European Union 1-2 working days

ANTONIOLI.EU cannot be held responsible for delays in shipments caused by weather conditions, international customs issues or any other circumstances beyond ANTONIOLI.EU's control.

SHIPPING COSTS

ANTONIOLI.EU shipping costs according to geographic area are listed below, the free shipping is guaranteed exclusively if the shipping threshold is exceeded with one or more full-priced products:

COUNTRY	FEDEX ECONOMY / FEDEX INT. ECONOMY SHIPPING COSTS	FEDEX EXPRESS SHIPPING COSTS	DHL EXPRESS SHIPPING COSTS	FREE SHIPPING
ITALY			€ 12	For orders above € 400
EUROPEAN UNION	14€	20€	€ 20	For orders above € 400
UNITED KINGDOM			£ 25	For orders above £ 660
SWITZERLAND			CHF 25	For orders above CHF 400
JAPAN			¥ 8.440	For orders above ¥ 121.000
USA			$ 30	For orders above $ 880
CANADA			CAD 45	For orders above CAD 1.540
SOUTH KOREA			₩ 60.000	For orders above ₩ 1.100.000
CHINA			¥ 390	For orders above ¥ 6.600
HONG KONG			HKD 350	For orders above HKD 7.700
AUSTRALIA			AUD 60	For orders above AUD 1.430
RUSSIA			RUB 4.500	For order above RUB 48.800
REST OF THE WORLD			€ 40	For orders above € 880

 

The prices indicated on the website include VAT and custom duties for the following countries:

UK, USA, Japan, Switzerland, Hong Kong, Canada, Bahrain, Brunei Darussalam, Iraq, Israel, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, Turkey and United Arab Emirates.

Please note that for all the countries not mentioned above, customers are responsible of any duty and tax fees. This amount is to be corresponded to the carrier, according to the process recommended by the carrier itself.

Please also note that in case that, for any reason, customer refuses the delivery of the parcel, shipping costs and import duty fees related to the automatic return of the parcel to the sender will be charged to the customer.
This amount will be deducted from the total amount of the refund due.

SHIPMENT TRACKING

Customers receive an email from DHL providing the tracking number (AWB) relating to the order.
To monitor the status of an order, please visit the official DHL website http://www.dhl.com/en.html  or FedEx website https://www.fedex.com/en-it/home.html and insert the tracking number sent via e-mail in the “Track Your Shipment” area.

 

PARCEL INSPECTION AND REPORTING OF NON-CONFORMITY

On delivery, please check that the packaging is intact and shows no visible signs of tampering or damage. If the packaging is damaged or has been tampered with, we recommend accepting the delivery “with reservation” and writing the reason on the courier’s delivery document (for example, “damaged parcel” or “opened parcel”), or refusing the delivery.

If, on opening the parcel, the customer finds that the order is non-conforming, they must contact ANTONIOLI.EU Customer Service at customerservice@antonioli.eu as soon as possible, preferably within 7 days of delivery. Examples of non-conformity include a damaged or defective product, an item different from the one ordered (in style, colour or size), or a missing item. When reporting the issue, the customer must provide the order number and attach:

• photographs of the outer packaging, including the shipping label with the tracking number (AWB);
• photographs of the inside of the parcel as received, if possible before removing its contents;
• photographs of the product clearly showing the defect or damage, together with the product label or tag;
• in the case of a missing item, a photograph of the entire contents of the parcel.

Please keep the original packaging and the products as received until the review is complete, as the courier may request to inspect them.

Once the report has been received, ANTONIOLI.EU will review it and, if necessary, open a claim with the courier. It will then inform the customer how to return the non-conforming product at no cost to the customer, and how to obtain a replacement or a refund.

The photographs help us handle the report more quickly. This procedure does not in any way limit the rights granted to consumers under the legal guarantee of conformity provided for by the Italian Consumer Code. For details of these rights, please refer to the General Terms and Conditions of Sale.

 

PERFUMES SHIPMENTS

Perfumes are deemed “dangerous goods” and are subject to the IATA regulations for air transport. Perfumes will be shipped with specific packaging boxes and seals and cannot exceed 150 ml.

Please note that perfumes can only be shipped in the following countries:

Andorra, Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portogallo, San Marino, Slovakia, Slovenia, Spain, Switzerland, United Kingdom, United States of America, Vatican City.

When an order includes a perfume as well as other clothing merchandise, perfumes will be processed separately from the customized ANTONIOLI.EU box. In addition, perfumes cannot be packed in gift boxes.

WARNING FOR SHIPMENTS TO THE RUSSIAN FEDERATION

ANTONIOLI.EU informs that jewellery cannot be shipped to the Russian Federation.