Are the items sold authentic?

ANTONIOLI.EU is an authorized retailer of all the selected brands on the website and in the stores. All the items are 100% authentic. 

 

How can I know the availability in store of an item?

Customers should directly call the relevant boutique and ask the shop assistants about the availability of the item they are interested in. Customers may find all the relevant contacts here.

 

How can a parcel be tracked and what are the delivery times?

ANTONIOLI.EU ships worldwide via DHL Express.
Once the parcel is handed to DHL, customers receive an e-mail with the tracking number (AWB) relating to the order and the estimated delivery time is within 72 hours.
To monitor the status of an order, please visit the official DHL website and insert the tracking number sent via e-mail in the “Track Your Shipment” area.

 

How can an order be cancelled?

Depending on the status of the order, it may be possible to cancel an item or the entire order.
The cancellation request has to be submitted to customerservice@antonioli.eu

 

How can an item/order be returned?

Customers can return their orders, entirely or partially, within 14 days from the delivery date for a refund.
Customers should fill in the Return Form on the website. Our Customer Service will then provide the necessary documents to proceed with the return.

  

What is a pre-order?

On ANTONIOLI.EU it is possible to pre-order items that are expected to arrive in the following months.
The delivery date, confirmed by the suppliers, is clearly shown on the product page.
Items in pre-order will be shipped out as soon as they become available, while the amount is charged the same day of the order placement.
ANTONIOLI.EU can not be held responsible for delivery date changes, cancellations or modifications issued by the suppliers.
It is important to keep in mind that the shipping country entered in the order confirmation can not be modified for any reason.